Website or booking feedback
Use the published contact channel and state “website complaint” or “booking feedback,” with a short description that does not contain medical details.
Privacy complaint
State “privacy request” or “privacy complaint.” It will be handled under the identity-verification and data-rights process.
Complaint about medical care
Do not send sensitive medical details through a general channel. Ask the clinic team to direct you to the appropriate channel for the complaint or required documents.
Competent authorities
This process does not limit any right you may have to contact a competent regulatory, professional or legal authority.